Menu
Reply
  • 1
  • 0
  • 0
djfarr
Joining in
1,031 Views
Message 1 of 12
Flag for a moderator

Unexpected error connecting to Sky Sports App through iPad

When I try to sign in through the virgin media login on the Sky Sports App on my ipad it keeps coming up with the following message "There was an unexpected error" therefore not allowing me to access sky sports through my ipad.  I have uninstalled and reinstalled to see if that was the cause of the problem and it didn't work.  My ipad software is up to date.

 

The error appears after I have typed in my username and password which I know is correct.  It looks like it is trying to load another screen, but it doesn't appear long enough before the unexpected error message appears.

 

Any advice?

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
993 Views
Message 2 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi djfarr, 

 

Thanks for your post and a huge welcome to the forums Smiley Happy 

 

I'm sorry to hear that you are having issues with logging in via the Sky Sports app. 

 

Can you make sure that you are selecting the Virgin Media logo to sign in rather than signing in on the Sky customer's part. 

 

It may help if you reset your password via My Virgin Media as well. Smiley Happy

 

Let me know if you have any further issues.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 2
  • 0
  • 0
Tomwakeford
Just joined
882 Views
Message 3 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

I also have the same problem - 'unexpected error' comes up when using sky sports app on iPad mini. So frustrating.

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
821 Views
Message 4 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi Tomwakeford, 

 

Thanks for your post and welcome to the Forums. 

 

Can you confirm which way you are signing in to the apps for me please Smiley Happy 

 

Are you able to stream from the TV Anywhere app or are you getting an error here to?

 

Let me know Smiley Happy 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 12
  • 0
  • 0
GaryA
Joining in
786 Views
Message 5 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

I have the same issue

I select the Virgin Media icon to sign in and there is a pause and then the error message.

If I deliberately put my password in incorrectly and try again then I get a different message- 'incorrect username or password' so it seems the app is recognising my username and password as valid but then hits a problem

i have no problems using the VM TV Anywhere app to stream other channels

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
760 Views
Message 6 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi GaryA, 

 

I'm sorry to hear that you too are having an issue with this. 

 

Can you please try deleting the app for me and then reinstalling to see if this makes any difference?

Have you had any devices streaming Sky content?

Have you recently updated your iPad to the new iOS software?

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 12
  • 0
  • 0
GaryA
Joining in
751 Views
Message 7 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi

 

i have deleted and re-downloaded the sky sports app

i have updated to the latest IOS 

but still hae the same problem

 

it accepts my user/password, then there is a pause and then the error msg

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
743 Views
Message 8 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi GaryA, 

 

Have you got another device there to try to see if it happens on there too. 

 

Let me know as we may need to get this issue raised up if so.

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 12
  • 0
  • 0
GaryA
Joining in
730 Views
Message 9 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi

 

have now tried on an iPhone and another iPad, still the same error

0 Kudos
  • 21.02K
  • 771
  • 1.56K
Forum Team
Forum Team
716 Views
Message 10 of 12
Flag for a moderator

Re: Unexpected error connecting to Sky Sports App through iPad

Hi GaryA, 

 

Thanks for trying that.

 

OK next step then would be to get this raised up. 

 

Give the team a call on 150 / 0345 454 1111 for them to get this sorted for you.

 

keep me updated on your progress.

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos