Hi. I have just bought anANDROID 4.4 KITKAT - 10.1" FUSION5 XTRA POWER4 TABLET PC and have fallen foul of the "unauthorised modifications detected" problem. I am not a techie...in fact the opposite but I have read that this may be due to a "rooting" problem (whatever that is!)
To my knowledge, I have not downloaded any superuser apps. Any ideas on what I need to do to acces Virgin TV Anywhere please? Can I find & use an "unroot" app?
Hi. I have just bought an ANDROID 4.4 KITKAT - 10.1" FUSION5 XTRA POWER4 TABLET PC and have fallen foul of the "unauthorised modifications detected" problem.
Did you buy it as second hand/used? If so, I'm not sure how much recourse you have there with the seller/online auction website you got it from. If you bought it brand new from a big brand store you shouldn't be encountering this problem. If it's the latter, take it back to the big brand shop you bought it from and ask for a replacement while it is under warranty.
In the case of a second hand/used device, sometimes restoring the device to factory defaults does the trick. However, there are some devices which have a marker of sorts in them that permanently "unmarks" after they are rooted. Making it impossible for them to be seen as a unrooted device ever again.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Thanks for your response & apologies for the delay in replying! I bought it brand new and approached Fusion directly. It appears that only way to access the app is for Virgin to intercede or to "unroot" the tablet. I approached the manufacturer directly (Fusion) and they told me that if I attempted any unroot procedure that the guarantee would be invalidated and I may well ruin the tablet. They also told me they were unaware of any problem with the Virgin TV Anywhere App!
I have tried to get them to engage with Virgin to see if there is a solution but I have heard nothing.
Do you think Virgin could amend the app to allow access from rooted tablets?
Secondly, do you think this issue should be publicised to warn prospective buyers?