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Mikey1967
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Unable to watch sky sports on iphone

I have downloaded both apps for Sky Sports and Sky Movies as I have an XL subscription package.I can watch Sky Movies ok but when I try to connect to Sky Sports I keep getting the message not subscribed to watch this channel you need to upgrade your subscription please contact your provider help! 

 

 

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Re: Unable to watch sky sports on iphone

Hi Mikey1967,

 

Thanks for your post and apologies to hear you're having some trouble using the Sky Sports app. 

 

As Sky Movies is working for you, and these are on the same platform, it's ruled out an account issue being the problem here. 

 

Can you try deleting the app from the device? Re-install it and try again making sure you are signing in by selecting the VM logo first of all. 

 

What is the make and model of your device? 

 

Let me know.

 

Thanks,

Kath_F
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Mikey1967
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Re: Unable to watch sky sports on iphone

Thanks Kath,

I will try that and see if it works. I have an iPhone 5c.
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Mikey1967
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Re: Unable to watch sky sports on iphone

Thanks Kath,

That worked! Wish I had thought of that. Seems to be a problem caused by Sky's updated app.

Thanks again for your help!

Mikey
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