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dave_mansouri
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Unable to view Tv on the go

Have Safari (v9) and adobe flash player (v20) but unable to virgin watch TV on the go on my laptop, despite being signed in? Preferences set to allow plugins etc. Able to watch sky sports ok. 

All i get is a small blue box with a question mark in it in the box where the picture should be. Any help greatly appreciated.

 

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Re: Unable to view Tv on the go

Hi dave_mansouri, 

 

Thanks for your post and apologies to hear you are having an issue watching TV Anywhere. 

 

What channels are you trying to view? 

Are you able to try another browser such as Firefox or Internet Explorer?

 

It's worth deleting the Flash Player and reinstalling it to ensure you have the latest version. 

 

Let me know how it goes. 

 

Thanks,

Kath_F
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