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Claireh76
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Unable to login to TV anywhere

TV anywhere will not accept my login details even though I can login into my virgin media account online ok. I joined virgin media with a new TiVo box about 2 weeks ago, but I've never been able to login to TV anywhere. Please can anyone advise? The posts I've read say wait 24 hours but I've been with VM for about 2 weeks now. 

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Forum Team (Retired) BenD_H
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Re: Unable to login to TV anywhere

Hi Claireh76,

 

Thank you for letting us help you and sharing your issue in the Community Smiley Happy

 

I would like to help and buy the looks of it, it could be that the device may be remembering the wrong username or password. I would recommend clearing your cache and cookies/temp files from the device and then uninstall/re-install the app again. 

 

Make sure you're downloading this from the PlayStore and keep in touch.

Ben


Who's who? Find out more about our community members. Good folk to know



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  • 4.95K
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Forum Team (Retired) BenD_H
Forum Team (Retired)
209 Views
Message 2 of 2
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Helpful Answer

Re: Unable to login to TV anywhere

Hi Claireh76,

 

Thank you for letting us help you and sharing your issue in the Community Smiley Happy

 

I would like to help and buy the looks of it, it could be that the device may be remembering the wrong username or password. I would recommend clearing your cache and cookies/temp files from the device and then uninstall/re-install the app again. 

 

Make sure you're downloading this from the PlayStore and keep in touch.

Ben


Who's who? Find out more about our community members. Good folk to know