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Pjhunt
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Unable to log into TV App

Unable to log into Anywhere app so cannot arrange TIVO recordings or watch on the move.

Please could you help?
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Superuser
Superuser
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Re: Unable to log into TV App

What device are you trying to use with the app? If it's for Android, please make sure that you've got the latest Android System Webview https://play.google.com/store/apps/details?id=com.google.android.webview&hl=en_GB
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I work for Virgin Media - but all opinions posted here are my own
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Pjhunt
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Re: Unable to log into TV App

Apologies, it's an iPhone SE. It used to work and then stopped.
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todger1
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Re: Unable to log into TV App

Try a reset on the tivo box...also that it is connected to your network.
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Pjhunt
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Re: Unable to log into TV App

Already done that. But the issue is that I cannot even log the app on my phone even though username and password are correct and I have removed and replaced the app from my phone.
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Forum Team
Forum Team
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Re: Unable to log into TV App

Hi Pjhunt,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with the TV Anywhere app on your iPhone. Is this working for you now?

Please try resetting your password on My Virgin Media and retry logging into the app. If you are unsure how to do this, please see our online Help & Support page: How to change your password. Please note that the password for your TV Anywhere login is the same as your email account (so if you change this, you will need to make the necessary changes for any apps or email clients used). 

Please let me know how this goes.

 

Kind regards,

Terri

Virgin Media Forum Team


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