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deano1
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Message 1 of 6
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Unable to get by I'm not a robot on signing in

hi I'm unable to sign in to virgin TV anywhere and my virgin account just keep getting I'm not a robot come up when I type in email and password even after selecting the right squares it just goes back to beginning and can't get by the login screen on my iPad tried clearing cookies history deleting app putting it back on .

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LittleMick73
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Message 2 of 6
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Re: Unable to get by I'm not a robot on signing in

Yes I know everytime Vigin perform a so called improvement things go wrong, I wish they would put their time into just providing a decent font their customers
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Forum Team
Forum Team
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Message 3 of 6
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Re: Unable to get by I'm not a robot on signing in

Hi deano1, 

 

Thanks for your post and apologies to hear you are having an issue accessing Virgin TV Anywhere via your browser. 

 

Since posting has there been any difference?

 

What browser are you using? 

Do you get the same issue trying a different one?

 

Come back and keep me posted on how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Gwalker124
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Message 4 of 6
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Re: Unable to get by I'm not a robot on signing in

How about a reply to the issue that this post was originally related to and not the log in issue? Or can't you answer that?

Thanks

Gary
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todger1
On our wavelength
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Message 5 of 6
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Re: Unable to get by I'm not a robot on signing in

I had this..turned out to be a network error. Tey resetting your tivo box and checking your network connection. It worked for me..
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Gwalker124
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Message 6 of 6
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Re: Unable to get by I'm not a robot on signing in

Is your v6 box connected via eithernet or wifi?
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