Thanks for your post and welcome to the forums.
Apologies for the issues you are having watching BT Sport.
There's a few things to check here first,
What channel numbers is your husband trying to watch?
Make sure they are the non HD versions, 547 for BT Sport 1 and 548 for BT Sport 2.
Has your husband connected to the wifi at the hospital? If so, is he able to stream from another player such as iPlayer or You Tube?
Let me know so I can look into things further for you.
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