Menu
Reply
  • 3
  • 1
  • 0
Mayerz
Joining in
37 Views
Message 1 of 2
Flag for a moderator

Tv anywhere

app will sort of connect to v6 box(can see recorded shows) but when searching for a show it will say ‘communication error’ tried rebooting box/internet but still not working
0 Kudos
Reply
  • 6.76K
  • 271
  • 490
Forum Team
Forum Team
11 Views
Message 2 of 2
Flag for a moderator

Re: Tv anywhere

Hi Mayerz,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with TV Anywhere.

 

I've located your account and re-synced your subscriptions which has been know to help with this issue.

 

Also, to give this the best chance of working, I'd like you to follow these steps for uninstalling/ reinstalling the app (I've already added a device change for this).

 

First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon
 
Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply