Devices can't find a TiVo box. Deleted app as told re installed and was then told it was a fault with the upgrade on the devices and there was nothing Virgin could do but to suggest I take devices back to Apple to downgrade my upgrade!!
Can get to tv guide. Asks me to connect then tells me it can't find the TiVo box on both registered devices. Have spoken to Virgin to help with new install they put me through to their faults/ engineers dept who asked me to delete the apps on both devices and reinstall - which I did. They then informed me my devices were incompatible with the app as it has problems with iOS 9.2 and there was nothing Virgin could do other than to suggest I take both devices back to Apple to take my upgrade back!
Yep, sounds like you're trying to use a feature that requires your TiVo to be connected to your Superhub with an Ethernet cable.
Without this connection you can manage recordings and stream the channels that are available for streaming, which are indicated by a small "wi-fi" icon in the TV guide (for instance Channel 4). If you try and watch a channel that isn't available for streaming you will get the message about the TiVo not being found, as the app is trying to start the channel playing on your TiVo box.
If you make the connection you can also use the app as a remote and start recorded programs playing back on the TiVo.