Thank you, and I wouldn't still be asking if it wasn't for a technician saying that I could,so was just following up on what he had told me,so sorry for asking again but that is what I thought these forums were for to ask,find out and answers never mind how many times you have asked.
It doesn't help when you speak to someone who actually works for the company, who doesn't really know the answers, but will say whatever they think you want to hear, just to get you off the phone.
Logic would suggest that the VM agent you spoke to should have the right answers. Guesswork doesn't help anyone, especially when they guess incorrectly. Unfortunately it's all too common when calling VM for advice.