Thank you for your message, it's good to see you again.
I'm sorry that the app wasn't able to be installed, this would have been compatible with your device if previously installed and updated only. I would like to ask if you've been able to successfully install the app on another device?
Hi Ben, Thanks for the reply. I've installed it on my daughters kindle fire but my older version (think it's kindle fire hd) still says cannot install. I've tried everything o can think of to install it but still getting message 'cannot install' Seems to be a few on here experiencing the same problem! Thanks again Jo