Thanks for your post and apologies to hear you are having an issue adding your device for use with TV Anywhere
Usually this would only happen if you've disabled the cookies on your browser. Have you done this on your iPhone by any chance?
I would try deleting the app and re-installing to ensure you have the latest app downloaded.
Also double check you are using an up to date iOS.
Let me know how you get on.
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Thanks for getting back to us. Access is granted with the registered user id (email address) and password. I'm glad to hear that you have been able to get TV Anywhere working.
If you have any further issues with TV Anywhere, a great place to check is our main Help pages: Help & Support for TV Anywhere
Please get back in touch if there's anything else we can help with.
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