The username and password to log in to your router is written on your superhub. Don't confuse these with your SSID and Passphrase as these are for your wireless. The Username will be admin and then the default password will be written next to it.
If someone has changed the default password then you'll need to perform a PIN hole reset to reset things back to default to log in and adjust the wireless channels.
Let me know how things are after changing the wireless settings.
Also if you get a chance, can you test via Netflix, YouTube and or BBC iPlayer to see if you get the same fault?
Come back to us soon,
Kath_F Forum Team
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