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PM06
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Tv anywhere keeps giving communication error on ipad

since yesterday to anywhere app is not working have reset both TiVo boxes and router still same result when accessing message reads communication error is the system down?

 

 

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Crossfire151
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Message 2 of 9
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Re: Tv anywhere keeps giving communication error on ipad

Same issue here.

I have been having problems since yesterday.

I have tried restarting Tivo and my home hub, plus closing the TV Anywhere App.

iphone: 6s Plus
Version: 9.2.1
App version: v3.1.4(86294)

Error information:
Communication Error
We're currently experiencing high levels of demand and are having difficulty connecting to your TiVo service. Please try again in a few minutes.
Technical details:
Error:stationSearch
Code:routingError

Please help!
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mnsolihull
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Message 3 of 9
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Re: Tv anywhere keeps giving communication error on ipad

Same here......

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Crossfire151
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Message 4 of 9
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Re: Tv anywhere keeps giving communication error on ipad

Yo, Virgin Media can we have an update please?!?
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morph1977
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Message 5 of 9
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Re: Tv anywhere keeps giving communication error on ipad

I have exactly the same problem with exactly the same setup! Have just tried on an iPad running the same software levels and that's also a problem. I also have multiroom and cannot connect to either box!

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morph1977
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Message 6 of 9
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Re: Tv anywhere keeps giving communication error on ipad

I decided to call to log the fault. I went through the "issue with your broadband" options and got the automated message stating they would run a test on the equipment. I was just on hold for a member of customer services and tried one last time when lo and behold the service came back! Seems rather coincidental that it happened at the same time the test was run by Virgin Media.

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Forum Team
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Message 7 of 9
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Re: Tv anywhere keeps giving communication error on ipad

Hi everyone, 

 

Thanks for your post and apologies to hear you were having an issue with using the TV Anywhere app. 

 

This was a known issue that has since been resolved. Have a look at this thread here: Resolved: TV Anywhere - "Home Mode"

 

It includes the resolution steps you'll need to take. 

 

Let me know if you have any further issues. 

 

Thanks,

Kath_F
Forum Team

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Crossfire151
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Message 8 of 9
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Re: Tv anywhere keeps giving communication error on ipad

How an earth do I get in the "Away mode" you talk of?

Stop with the tech talk and tell us how to switch modes.......
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Crockret
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Message 9 of 9
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Re: Tv anywhere keeps giving communication error on ipad

How an earth do I get in the "Away mode" you talk of?

You simply connect to a Wi-Fi connection that isn't your home network.

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