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murron19
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Tv anywhere jumping

Hi, cant believe im back here looking for answers again to another tv anywhere problem. I have been trying to watch Really but its constantly jumping. So I'm missing half the show. It jumps back a few seconds then catches up, its so frustrating. Nothing else is running on my laptop. I'm the only user to all my Virgin services, all my windows, internet explorer & adobe are up to date & I have deleted my browsing history etc. This is really annoying, I try watching tv anywhere every night & it seems like it doesn't work more than it does. Every second night there's a problem, please help!!!!!!!

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Message 2 of 16
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Re: Tv anywhere jumping

Hi murron19, 

 

Thanks for posting about your issue with the Really channel. 

 

Can you please let me know what programme you were trying to watch? Do you know if this was the same on the TV at the time? 

 

Did you by any chance try any other channels at the time? It doesn't look as if there was a fault so i'm wondering if this was down to a broadcaster issue at the time. 

 

Keep me posted. 

 

Thanks, 

Kath_F
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murron19
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Message 3 of 16
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Re: Tv anywhere jumping

Hi, I was trying to watch ghost hunters & most haunted, exactly what was on tv. I ended up getting out of bed & watching it in my living room. Today is a totally different problem but I will have to start a new thread for that I guess. Must say I am getting quite (excuse my French) but **bleep** off with this!!!!

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Message 4 of 16
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Re: Tv anywhere jumping

Hi murron19, 

 

Thanks for keeping us in the loop. 

 

As you are the OP you can continue posting in your own thread Smiley Happy 

 

I've just spotted your other thread now so I will reply there Smiley Happy 

 

Thanks, 

Kath_F
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murron19
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Message 5 of 16
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Re: Tv anywhere jumping

hi, tv anywhere is jumping again, really channel, totally unwatchable. Jumping backwards a few seconds then catching up. weird thing is its totally fine on my tv in my living room through my TiVo box. this channel never works right on tv anywhere??? my laptops all up to date & I always delete browsing history when I login,  don't understand as this is the only channel dong this???????

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Message 6 of 16
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Re: Tv anywhere jumping

Hi murron19, 

 

Thanks for your post and for coming back to us. 

 

I have seen a few threads where the OP has been having an issue with Really. 

 

Can you please let me know what programme you were trying to watch and the date and time this aired?

 

This will help us to locate if there was any fault at the time. 

 

Come back and let me know. 

 

Thanks, 

Kath_F
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murron19
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Message 7 of 16
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Re: Tv anywhere jumping

Hi, I tried getting on Really between 8pm & 11pm. I was trying to watch Ghost Hunters & Most Haunted. Ended up having to stay up & watch it in the living room on my tv with my TiVo box. Hope this helps.
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Message 8 of 16
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Re: Tv anywhere jumping

Hi murron19, 

 

Thanks for coming back to me with the information Smiley Happy

 

Have you had any issues watching The Really channel since? 

 

Checking at this end, it looks like it's working at this end. 

 

Let me know. 

 

Thanks, 

Kath_F
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murron19
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Message 9 of 16
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Re: Tv anywhere jumping

Hi, yeah again its Thursday & im trying to watch Really again, 8pm Ghost Hunters. Again its jumping back a few seconds, then catching up so im missing half the show again. Really, really sucks, they need to get this sorted! Why is it always this channel???

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Message 10 of 16
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Re: Tv anywhere jumping

Thanks for letting us know murron19, 

 

As it is only this channel you're having the issue with the problem seems to be with the broadcaster themselves. 

 

If it was an issue with the TVA platform then it would happen on more than one channel at a time. 

 

I'll feed this back to the product team to see if there is anything they can do. 

 

Thanks, 

Kath_F
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