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Prescaj
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Tv anywhere app not working

I'm not sure I'm in the right area for this post but since the latest update of tv anywhere the app has become almost unusable. It keeps loosing its connection on my iPad and my iPhone and when it does connect it is horribly slow.  I deleted the app and then downloaded it again. I then looked at the reviews only to find they were all at one star (you can't give less)  It seems that loads more people have the exact same problem as mine.  Clearly the App has serious bugs so why don't Virgin acknowledge this and fix it?           acknowledge 

 

 

 

 

 

 

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Re: Tv anywhere app not working

HI Prescaj

 

I'm very sorry to hear about the problem you're experiencing with the TV Anywhere app recently.

 

I hope things have improved since your post? If not, have you tried this on more than one WiFi connection?

 

Look forward to hearing from you

Craig


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Pops4pres
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Re: Tv anywhere app not working

I'm getting the same problem. The app is sooooo slow it is barely usable. 

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Re: Tv anywhere app not working

Hi Pops4pres,

 

Thanks for your post and apologies to hear you are having an issue with the TV Anywhere app.

 

In order to help you, I will need to know the following: 

 

What is the make and model of your device?

What OS is the device running?

Have you used the app on this or any other devices previously?

What action are you trying to perform?

Do you get any error messages?

 

Let me know so we can help further with this.

 

Thanks,

Kath_F
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Pops4pres
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Re: Tv anywhere app not working

I have an iPad Air on IOS10.2.

no error messages, just very slow trying to access the guide etc. Says 'connecting' and the wheel spins for ages before loading.

It keeps dropping connection to box as well

 

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Re: Tv anywhere app not working

Hi Pops4pres, 

 

Thanks for coming back to me on this one. 

 

I am sorry this is still an issue for you. 

 

Looking at the stats on your box, a reboot could help. Turn off your set top box and leave off for a few minutes. Turn back on and this should help with the speed od things. 

 

Also, it's worth deleting the app and re-installing it to see if this helps. After deleting the app, using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device. Follow those prompts to register Smiley Happy 

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
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