Thanks for your post and welcome to the forums. It's really great to have you on board with the community
I'm sorry to hear the Sky apps are not accepting your username and password.
Make sure you are using the Primary email address and password as secondary accounts are not accepted. Also ensure you are selecting the VM logo before logging in.
Are you able to sign into TV Anywhere and or the Sky sites on a PC/Laptop?
Let me know.
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