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gsoldar
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Tv Anywhere on Macbook pro not working any longer

It has been said here that the problem with Tv anywhere only affects the windows users. Since Friday I can't use it on my my Macbook pro (ElCapitan), it says that the device is not registered. Very annoying.

 

Goran

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Re: Tv Anywhere on Macbook pro not working any longer

Hi Goran, 

 

Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon.  

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
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gsoldar
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Re: Tv Anywhere on Macbook pro not working any longer

I had the device registered today by the customer support and Tv Anywhere was working again. However, at some point tonight I had to reboot my laptop and it was back to square one. The device was not recognised again and Tv Anywhere doesn't work anymore.

 

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