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strinjf
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Tried TV Anywhere app for the first time. It won't allow me to log on :(

Well,I thought I'd give the TV Anywhere app a try.

Installed it on my Android phone, attempted to log on using the email address and password that I use to log in to My Virgin Media (to review my bills, package etc.) but the app gives the "Invalid username or password." message.

I know they're correct, because I just logged on to My Virgin Media via web browser using the same credentials.

Any thoughts what I might be doing wrong?

 

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John.
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Re: Tried TV Anywhere app for the first time. It won't allow me to log on :(

Hi strinjf

Thanks for posting back on the community.

Sorry to read you're unable to sign into TV Anywhere.

On the app does it automatically remember the username and password? If so try typing it in manually as with auto-fill it can sometimes put a space at the end of the username thus giving error of invalid username/password.

Have you tried to un-install the app and re-install to see if that works

Let me know how you get on

Sam

 


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strinjf
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Re: Tried TV Anywhere app for the first time. It won't allow me to log on :(

Hi Sam,

 

I've double (triple) checked the ID and password I entered to make sure autofill doesn't mess it up.

At your suggestion, I have uninstalled and reinstalled the app, but I still have the same problem Smiley Sad

Does it matter that my Virgin Media ID ends @ntlworld.com ??

 

John.

 

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John.
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Re: Tried TV Anywhere app for the first time. It won't allow me to log on :(

Hi John

Thanks for the reply.

It's fine if your username ends in @ntlworld.com as this still links to your account anyway with all the correct information.

On what device do you get this issue? If you can let me know the make and model, that would be great.

Have you tried this on another device at all to see if you get the same issue?

Speak soon

Sam


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strinjf
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Re: Tried TV Anywhere app for the first time. It won't allow me to log on :(

The problem is on my Samsung Galaxy S3 mini (Model GT-I8200N, running Android 4.2.2)

I will have a go at installing on a couple of other Android devices, and let you know the outcome.

 

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John.
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strinjf
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Re: Tried TV Anywhere app for the first time. It won't allow me to log on :(

Update: 

I get the same problem on Samsung tablet (model SM-T560, Android 4.4.4)

vm.jpg

 

but I can use the TV Anywhere service via web browser on my laptop.

 

Will try another phone later and post the results of that when I've tried it.

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John.
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