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C0deM0nkey
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Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi, 

 

I raised this incompatibility via TVAAndroid@virginmedia.co.uk on 21st October and was advised to monitor these forums.

I can see mention of the same issue here: http://community.virginmedia.com/t5/TV-on-the-go/TV-anywhere-on-oneplus2/td-p/2953246 but no indication of likely timelines.

 

Can anyone from the VM side comment on when we should expect this updated version to be available please?

 

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Message 2 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi C0deM0nkey, 

 

Thanks for your post and continued patience with this. 

 

We've not heard of any dates on when the update will be available yet. By all accounts we are still working on getting the update working with the device. 

 

Once I have any time scales, I'll post back here and let you know.

 

Thanks,

Kath_F
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RobJD
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Message 3 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Any update on this please?

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Message 4 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi Rob, 

 

I have just replied to your thread here: http://community.virginmedia.com/t5/TV-on-the-go/Nexus-5x-no-support/m-p/2968407#M26510

 

Please make sure you are only posting once about the same issue. I understand it's frustrating when something doesn't work however duplicate posts can make the forums seem busier than what it is and can make us take longer to respond due to needing to discard the duplicate posts. 

 

Thanks, 

Kath_F
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RobJD
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Consider my wrist well and truly slapped!

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C0deM0nkey
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Message 6 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi Kath_F,

A month on it would be good to get an understanding of where things are with this.

I can't understand why TV Anywhere has yet to be updated to fix this issue, given that Virgin's other mobile Android apps don't have this issue?
It simply shouldn't take a month for what is a minor change if Google's screen scaling guidelines were followed in the apps prior development.

One of my other apps had a similar issue which I reported to the single person dev team; they released an update the same day to fix it.

I'm used to using the app in place of my TiVo planner whenever possible, due to the incredibly painful slowness of the TiVo software. A month without this facility has reminded me just how truly awful the TiVo menu system is.
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Message 7 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi C0deM0nkey, 

 

Thanks for your post. 

 

The latest update I've had is that we've been able to put a fix in place for this and we will be releasing an update for this very shortly. There is one or two other bugs that we need to sort before we update things. 


As soon as the update is available, I'll let you know Smiley Happy

 

Apologies for any inconvenience.

 

Thanks,

Kath_F
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Message 8 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi guys, 

 

Great news, it seems we've updated the app now so you should be able to use the device with your Nexus 5x. 

 

Make sure you update the app first through Playstore and then try TV Anywhere again. 

 

Let me know how you get on Smiley Happy

 

Thanks, 

Kath_F
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C0deM0nkey
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Message 9 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Thanks Kath_F.

I actually spotted it about 30 minutes ago, installed and can confirm it's displays correctly etc. with the Nexus 5x.
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Message 10 of 10
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Re: Timeline for "screen density" TV Anywhere app update for Nexus 5x Please..

Hi C0deM0nkey, 

 

That's great news to have it confirmed by yourself too Smiley Happy

 

If you have any further issues going forward, just let us know.

 

Take Care and have a great Christmas. 

 

Thanks,

Kath_F
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