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ejehoward
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The sky sports app on my Galaxy Tab 3 7.0 not workin

The sky sports app suddenly stopped working about 3 days ago, I get as far as the sign on screen put in the email and password and then nothing happens, no error messages or anything. Has anyone else had the same problem??

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Re: The sky sports app on my Galaxy Tab 3 7.0 not workin

Hi ejehoward, 

 

Thanks for your post and apologies for the issues you are having accessing Sky Sports from your device. 

 

The first thing I would like to ask is what OS is your tablet running?

 

Have you tried deleting and reinstalling the app to see if this helps?

Do you have the same issue with TV Anywhere or Sky Movies?

 

Let me know.

 

Thanks, 

Kath_F
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ejehoward
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Re: The sky sports app on my Galaxy Tab 3 7.0 not workin

Kath,

         Thanks for the reply

 

  • My tablet is running  Android version 4.4.2
  • I have deleted and reinstalled the Sky Sports App
  • TV Anywhere works fine

 

I don't know if that helps

 

Thanks

 

Ernie

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Re: The sky sports app on my Galaxy Tab 3 7.0 not workin

Hi Ernie, 

 

Thanks for coming back to me on this Smiley Happy 

 

Since re installing have you had any luck?

 

Try logging on to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports

 

Delete your device and then attempt to log in and stream again. Any luck?

 

Make sure you are using your primary ID to sign in instead of a secondary account too. 

 

Keep me posted,

 

Thanks, 

Kath_F
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ejehoward
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Re: The sky sports app on my Galaxy Tab 3 7.0 not workin

Kath,

         Yes, I have tried all of that but no change, when I sign in using the Virgin media sign in for Sky Sports it just sits there an does nothing.

 

Thanks

 

Ernie

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ejehoward
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Re: The sky sports app on my Galaxy Tab 3 7.0 not workin

Kath,

         Thanks for your help, after a lot of trials i have found that the problem was that my email address on the sign in screen was being inserted with a space at the end making it invalid. I hadn't noticed in the past that the logon button turned green when the email and password are correct and there was no error message to show that either.

 

Anyway all is well that ends well.

 

Thanks

 

Ernie

 

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Re: The sky sports app on my Galaxy Tab 3 7.0 not workin

Hi Ernie, 

 

Thanks for letting me know how things went for you over the weekend. 

 

I'm glad to hear that you managed to get things resolved. It's always the simplest of things that result in a resolution Smiley Happy

 

If you have any other issues, please let us know. 

 

Thanks,

Kath_F
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