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staceybailey
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TV anywhere

Hi,

 

I have had Virgin for 2 days however I can not sign in to Tv anywhere on my Iphone 7 or my ipad, my phone is up to date and I have only just downloaded the app so that is up to date too.

 

I have registered to Virgin media account and can sign in fine.

Thanks 

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Re: TV anywhere

Hi staceybailey, 

 

Thanks for your post and welcome to the Community Smiley Happy 

 

I'm really sorry to hear that you are unable to log in to the app. It can sometimes take a few days after your installation for TV Anywhere to catch up and recognise the TiVo® on your account. 

 

Since posting have you been able to sign in? 

 

If not let me know so I can investigate this further for you. 

 

Thanks,

Kath_F
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staceybailey
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Re: TV anywhere

Hi,

 

No I still cant sign in. Been with virgin 11 days now.

 

Thanks

Stacey

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Re: TV anywhere

Hi there Stacey,

 

Thanks for getting back to us about this.

 

Really sorry that this still isn't working for you. Smiley Sad

 

I've had a look and I can see that there are currently no registered devices for our TV Anywhere service under your account. There are, however, changes available for you to register these.

 

You'd need to log in using the details used for My Virgin Media (your primary email address, etc.).

 

There are currently no issues raised that would cause interference with you logging in at present.

 

Let me know how you get on with this.

 

Speak soon,

 

Nat_J


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