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Dmayne
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TV anywhere

Just had my faulty TiVo box replaced and can no longer log into the tv anywhere app! 

Not only did I lose complete service for a week now this does not work, far from amused with the service fromVirgin and no offer of a refund for  the week I waited for an engineer!

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Superuser
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Re: Tov anywhere

TV Anywhere will not become available until your new box is fully authorised. This can take a day or so.

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Dmayne
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Re: Tov anywhere

Still can't log in, password is valid as I can access the website, any ideas???
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Forum Team
Forum Team
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Re: Tov anywhere

Hi Dmayne

 

Welcome to the community and thanks for posting.

 

Many apologies that you are unable to sign into TV Anywhere.

 

On which device do you have this error message on? Do you enter the password manually on the device or has it been auto-filled?

 

I've re-sync'd your account to see if that will work for you. Let me know how you get on.

Regards

Sam


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Dmayne
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Message 5 of 6
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Re: Tov anywhere

Thanks Sam - that worked back up and running.
One last question, can you arrange a refund of a week whilst I had no service and waits for an engineer?

Cheers

Dave
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Forum Team
Forum Team
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Re: Tov anywhere

Hi Dmayne, 

 

Thanks for coming back to us on this. 

 

The Customer Service team will be more than happy to look at crediting you for a loss of service whilst you waited for the engineers to fix your TiVo® box. 

 

Give them a call on 150 / 0345 454 1111 Smiley Happy

 

Let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

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