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Nbird
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TV anywhere virgin app

Been trying to use TV anywhere app all week without success.

What is the fault and when will it be sorted.

 

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stevedh2
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Re: TV anywhere virgin app

Works Fine here.

In what way won't it work and on what platform, I'm using it on android.

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Caz
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Message 3 of 8
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Re: TV anywhere virgin app

I have the same problem, 'Cannot connect to TiVo' if I let it keep trying it comes up with a message to say there is a technical fault. 

I have reloaded my app but still the same problems. 

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Forum Team
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Re: TV anywhere virgin app

Hey Caz,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear that you're having difficulties with TV Anywhere. That error usually suggests that you've not attached an Ethernet cable between your Hub and your TiVo box. You only need to do this if you wish you use the remote control features. If you just want to live stream TV, just select a channel with the little icon next to it, and select watch on device (iphone for example).

This should get you up and running.

I hope this helps,

Take care.

Heather_J

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Nbird
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Re: TV anywhere virgin app

Reading on line it seems that the new app update is no longer compatable with Kindle fire. Do no understand why they have not sorted this before releasing.

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Matm
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Re: TV anywhere virgin app

Mine still isn't working and I haven't had so much as a conciliatory yet useless response from someone at virgin....
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Sburrows365
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Message 7 of 8
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Re: TV anywhere virgin app

I've been trying to use the Virgin Anywhere app on my iPad, and found it has been extremely patchy.
I keep getting a message that I need to connect my iPad to the box, but it will not connect.
There seems no real pattern to what can be watched on the iPad, and what only brings up a 'watch on tv' option. Kind of defeats to point of TV anywhere to only be able to watch on TV.
Sky Go is a lot more intuitive and considerably more reliable.

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Re: TV anywhere virgin app

Hi all,

 

Sorry to hear that you've been having trouble with your devices.

 

It's definitely worth checking the software type to determine whether this meets the requirements for our updated application. If an update is available on your device, this will more than likely resolve the problem experienced.

 

Further to this, we are no longer supporting the below Kindle Fire devices. This is because they do not have enough processing power to run the new version of the app:

 

- Kindle Fire (2012) 2nd gen model # KFOT 

- Kindle Fire HD 7” (2012) model # KFJA (WAN) + KFJWI (WiFi) 

- Kindle Fire (2012) HD 8.9” model # KFAPWA (WAN) KFAPWI (Wi-Fi)

 

In order for TV Anywhere to work you also need to have a minimum of Android 4.1 OS and these models are on Android 4.0.3. 

Apologies for any inconvenience. 

 

 

Many thanks,

 

Nat_J

 

 


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