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BB333
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TV anywhere registration device issue

TV anywhere registation device issue - is it sorted yet?????? If so do I need to re-register by device and then it will work (not just for 1 day). Or if not fixed, 3 weeks and counting will any up date as

https://community.virginmedia.com/t5/TV-on-the-go/TV-Anywhere-Device-Registration/td-p/3140404

nothing for 2 weeks!

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Re: TV anywhere registration device issue

Hi BB333,

 

I'm sorry to hear about the issue regarding our TV Anywhere service.

 

I can't see any reason why this should not be resolved by now, but I have flagged this with the moderators that posted in the above link for an update just to be sure.

 

I will get back to you with confirmation ASAP.

 

Catch you in a bit,

 

Nat_J


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Re: TV anywhere registration device issue

Hi again BB333,

 

Thanks for your patience.

 

I have done some investigating and I can confirm that this issue was resolved on the 4th of July 2016.

 

Therefore, if you were to re-register the device it should now work as normal.

 

I haven't been able to locate your account to check if you have any device changes left.

 

If you find that you haven't got any, please let me know and I will then send you a private message to obtain your account information in order for me to add a change back on for you.

 

Thanks again,

 

Nat_J

 

 


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