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Em1
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TV anywhere mobile app doesn't recognise me

I switched to a new phone contract and the phone had the TV anywhere app installed, and my TV contract is supposed to include that, but when I try to log in with my Virgin media details the app keeps saying either username or password is wrong, even though they work fine on my tablet. Why can't I log in?

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Crockret
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Re: TV anywhere mobile app doesn't recognise me

I'm guessing the geniuses at Virgin Media shipped your phone with the old app on. The old app no longer works. Go to the Play/Apple store & update it.

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Crockret
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Re: TV anywhere mobile app doesn't recognise me

I'm guessing the geniuses at Virgin Media shipped your phone with the old app on. The old app no longer works. Go to the Play/Apple store & update it.

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Em1
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Re: TV anywhere mobile app doesn't recognise me

Spot on! Now working. Thanks!