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Gkeaney
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TV anywhere login

App keeps saying details incorrect, definitely are. Reset password and tried again with no luck.
Using iPhone 6 and latest iOS version.
Been through online chat and they don't know what's wrong, said check with Apple Store but can't see it being an issue their side. No idea what to do....
Not an issue with other devices registered.
Signed up to Virgin a week ago so should be working.
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Re: TV anywhere login

Hi Gkeaney, 

 

Thanks for coming back and letting us know things are resolved now. If you have any further issues you know where to find me. Smiley Happy 

 

With regards to your question, currently we don't have this feature. It's a great idea and I've fed it back to the development team to see if it's something we could introduce in future though. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
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Re: TV anywhere login

Hi Gkeaney, 

 

Thanks for your post and welcome to the forums. It's great to have you on board with us Smiley Happy

 

I'm really sorry to hear that you're getting an error message when trying to sign in to TV Anywhere. 

 

Do you have an active TiVo® subscription?  If not, you will need one in order to use the app. 

 

If you have got one, have you made any changes to it in the last 24 hours? If so then it can take 24 hours for TV Anywhere to sync with the updates. During this time the Username Error message may appear. 

 

Are you able to login to the website version of TV Anywhere on a PC / Laptop? anywhere.virginmedia.com If not then try resetting the password within My Virgin Media and trying again. 

 

Make sure you are typing the username and password into the app and not relying on Autofill as sometimes they can add an extra space or auto capitalise the first letter. Both of these would produce this error. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
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Gkeaney
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Re: TV anywhere login

Hi Kath,

Thanks for the reply but I have TiVo and tried everything suggested. I can use the TV anywhere site on my laptop fine with no issues. I changed details with no luck, reset all the box and reinstalled the app. Nothing changed in last 24 hours and been trying every day with same results. Went over all this via live chat couple of days ago and they can't figure out what's wrong either so trying here as it's pretty disappointing early experience so far....
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Gkeaney
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Re: TV anywhere login

Also I tried on my wife's android phone and same problem so my account details just isn't recognised by the app.
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Re: TV anywhere login

Hi Gkeaney, 

 

Thanks for coming back and letting us know that things still aren't working. Thanks for answering my questions too. 

 

I understand it's frustrating when something isn't working as it should be but we are here to investigate and help get this sorted Smiley Happy

 

I have gone in to the account and re-synced the settings and your package. Can you try again for me to see if it allows you to sign in on your mobile device? 

 

Let me know how it goes. 

 

Thanks,

Kath_F
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Gkeaney
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Re: TV anywhere login

Finally working! Thanks, I guess what you done resolved the issue.
One question on the app that I can't see online, are you able to download and then watch offline?
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Re: TV anywhere login

Hi Gkeaney, 

 

Thanks for coming back and letting us know things are resolved now. If you have any further issues you know where to find me. Smiley Happy 

 

With regards to your question, currently we don't have this feature. It's a great idea and I've fed it back to the development team to see if it's something we could introduce in future though. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Gkeaney
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Re: TV anywhere login

As much as I would love to take credit for such an idea I believe Sky Go had this covered for some time...
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