Recently upgraded my phone and updated my device list,worked fine for a day then started asking me to register my device which is already registered? Confused as I now cannot make a change until next month ? Any help 👍🏻
Hi my device is iPhone 6s on iOS 9 the problem is when I first installed the app to my new phone it's asked me to register my device which I did no problem watched a few shows channels etc the next day when I tried to watch something it asked me again to register my device which is already registered?
I am having the same issues, registered devices again to try and fix it now no changes left this month. I have 2 devices that I know are mine that are available to tv anywhere but an unknown device in my sky sports devices and not able to add this month! Virgin Media get it sorted before you lose another customer!!!
I'm sorry to hear that TV Anywhere is requesting you to re-register your device.
This usually happens if you update your iOS or change your device. If you've made any changes to the device name it may ask you again to re-register.
If you go to anywhere.virginmedia.com > My Profile > Device Settings Delete the device registration you have there currently to free up the slot. I've added a device change for you to then re-register the device.
Once you've done this try and stream and let me know how things go for TV Anywhere.
With regards to the Sky apps, I can confirm there was a fault we became aware of which was raised on Friday evening.
Things have been resolved since though. Are you able to sign in and stream now?
Keep me posted
Kath_F Forum Team
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