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Shads
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TV anywhere app not working since update

Since the recent app update, I am unable to get it working again on my iPad.

Even with rebooting it, the tivo box and reinstalling the app. It keeps asking for my login details, I provide these correctly and then it allows me to view the main menu, I change it to the guide view, select the programme I want to watch and the app crashes.

Been doing this for 2 days now and annoyed that Virgin don't seem to be aware or acknowledging there is a problem with the app.

 

 

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Forum Team (Retired) BenD_H
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Message 2 of 14
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Re: TV anywhere app not working since update

Hi Shads,

Thank you for your post and welcome into the Community Smiley Happy

Whenever there is a change to your OS version on any device, this can sometimes trick the TV Anywhere into thinking it's a brand new device, when in all fact it isn't. Also logging in may sometimes actlike this. The best course of action would be re-registering your device after reinstallation. To help you along I have refreshed your allowances Smiley Happy

Please let me know if this helps and all the best.
Ben


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egansmind
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Re: TV anywhere app not working since update

I have got the same problem, tried to log in but keeps asking for username and password and the silly I am a robot  message 

I then click sign in and nothing happens and it asks for the password AGAIN ! 

Just going around in circles at the moment 

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Forum Team (Retired) BenD_H
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Re: TV anywhere app not working since update

Hey Egansmind,

 

Cheers for the message and welcome back Smiley Happy

 

I'm sorry that the TV Anywhere isn't letting you sign in, i'd like to ask are you doing this from the app itself or while trying to log in online via anywhere.virginmedia.com?

 

Keep in touch.

Ben


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egansmind
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Re: TV anywhere app not working since update

I am trying to log in on my iPhone 7 plus 

I can log in to the Sky Sports App with my Virgin username and password but the TV Anywhere App wont let me log in 

It ticks the boxes, I click the I am not a robot thing but nothing happens, it just asks me for my password again 

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Shads
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Message 6 of 14
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Re: TV anywhere app not working since update

Hi Ben,

Thanks for your response. I am still unable to access the service properly.

I havent made any changes to my operating system.

I have unregistered and re-registered the same device 4 times now.

Coincidentally this stopped working when the updated version of the app was released.
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egansmind
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Re: TV anywhere app not working since update

I still can't access it, tells me doesnt recognise password on App but works on Mac 

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Dantempest
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Re: TV anywhere app not working since update

These forums are great but unfortunately, a forum is what it is . I recently upgraded my package for bit sports to watch the champions league on iPad, unfortunately yesterday i was not given the usual iPad option , so I regeggitered it , renamed it, and still not showing up, keeps telling me to registered the device. How can I get a refund for the missed champions league game and future games if problem ensues

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Forum Team (Retired) BenD_H
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Re: TV anywhere app not working since update

Hi guys,

 

Thank you for your time and patience on this. Whenever there are issue it's best to carry out some of the following practices:-

 

  • Sign out and sign back in, after clearing your cache/temp files. Make sure when signing in anywhere, that the caps lock is monitored and the username and password are typed correctly.
  • Can you sign into TV Anywhere from a PC to see if it streams?
  • Reinstall the app itself, after clearing cache and cookies.
  • Check that your device OS hasn't been changed recently, for example, Android 6.0.1 is unsupported.


Can you all reply back to me with your findings please?

 

Stay in touch.
Ben


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AndyJUK
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Message 10 of 14
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Re: TV anywhere app not working since update

Ben,

I am having this same issue - constantly going round in circles logging in and not a robot.
I am on iOS 10.2.
Currently going round in circles with your indian call centre who have even less of a clue than Baldrick
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