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sarahpm
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TV anywhere app features not working

My TiVo box is connected to my super hub but when I try and use the features on the app it says it isn't. Any suggestions gratefully received. Thanks ps lots of exclamation marks everywhere!! On the app 

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Re: To anywhere app

Hi sarahpm, 

 

Thanks for your post and it's great to have you in the Community Smiley Happy

 

I'm The first thing to try is a complete reboot of the whole system to ensure the 'handshakes' are being made between each device. 
 
> Firstly turn the Hub and the TiVo® off by the mains and leave off for around 5 minutes. 
> Double check the ethernet cable to ensure it's secure at both ends.
> Turn on the Superhub and allow time for it to be completely online. 
> Next power up the TiVo® and wait until you can navigate between menus without any hesitations.
 
If you try the app again at this point, all should work. 
 
Let me know how it goes. 
 
Thanks, 
Kath_F
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sarahpm
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Re: To anywhere app

Hi 

thank you . Teething probs are now sorted and I have managed to record probs from my iPad. Thank you again 


Kath_F wrote:

Hi sarahpm, 

 

Thanks for your post and it's great to have you in the Community Smiley Happy

 

I'm The first thing to try is a complete reboot of the whole system to ensure the 'handshakes' are being made between each device. 
 
> Firstly turn the Hub and the TiVo® off by the mains and leave off for around 5 minutes. 
> Double check the ethernet cable to ensure it's secure at both ends.
> Turn on the Superhub and allow time for it to be completely online. 
> Next power up the TiVo® and wait until you can navigate between menus without any hesitations.
 
If you try the app again at this point, all should work. 
 
Let me know how it goes. 
 
Thanks, 

 

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Re: To anywhere app

Hi sarahpm, 

 

Thanks for letting coming back and us know things are resolved now. 
 
If you have any further issues you know where to find me. 
 
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
 
Take care. 
 
Kath_F
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