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tanyaspenceras
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TV anywhere Registration - Access Denied

Application on phone. Shows everything from my box. Tried device registration and says Access Denied so I can't watch anything. How do I resolve? Thanks.

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Re: Device connections

Hi tanyaspenceras, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. Smiley Happy

 

I'm sorry to hear you are having an issue registering your device. 

 

What is the make and model of your phone?

What OS are you running? 

Has TV Anywhere ever worked on this device before?

Finally make sure you are trying to watch a streamable channel such as Channel 4. 

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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tanyaspenceras
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Re: Device connections

Hi

I have a Sony Experia on Android version 6.0.1. Tried playing channel 4 and got message to say device not registered and giving option to register. When I select register it comes up access denied.iffy
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tanyaspenceras
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Re: access to register device

Hi

I have a Sony Experia on Android version 6.0.1. Tried playing channel 4 and got message to say device not registered and giving option to register. When I select register it comes up access denied. Never registered before.
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Re: access to register device

Hi tanyaspenceras, 

 

Thanks for your coming back to me on this Smiley Happy 

 

OK so the device itself does follow the technical requirements and we do support the OS so something else is at play here. 

 

I've checked the account and it looks as though no devices have ever been registered for use with TV Anywhere before. Can you try registering a PC / Laptop to ensure the online version of TV Anywhere is working. 

 

We need to rule out this being an account issue Smiley Happy

 

Come back and me know.

 

Thanks,

Kath_F
Forum Team

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tanyaspenceras
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Re: access to register device

Hi

Will do


Thanks, Tanya
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