So - here we go again! At least tonight I achieved a whole 27 mins of the Liverpool v Arsenal game. Then I disconnected and then guess what ... Can't reconnect because 'we are experiencing high demand blah' - oh, then we can't connect to TiVo!!!
PJ2 wrote: So - here we go again! At least tonight I achieved a whole 27 mins of the Liverpool v Arsenal game. Then I disconnected and then guess what ... Can't reconnect because 'we are experiencing high demand blah' - oh, then we can't connect to TiVo!!!
I have been trying since 8pm (over an hour) to access the game from my home PC. Variously directing me to the general VM website, hanging and not leaving the page or timing out. I have restarted my PC, reset the router and tried different browsers. All a complete waste of time.
You always think 'I won't call support because they will take so long to sort the problem out I might as well give it a go myself'.
You watch - tomorrow I will get an email which will include the question 'how likely are you to recommend VM to a friend...etc'
Seeing as it happened again for the Saturday lunchtime game, I have every confidence that this isn't fixed.
As everyone but Virgin Media seems to know, the fix is simply adding more capacity, not sitting around doing nothing, waiting for the match to finish then trying to take credit for fixing it when you've done nothing at all.
I will definitely let you know if the problem occurs again.
I appreciate the apology, but unfortunately that does not address the fact that this has been a regularly occurring issue which happens on a high value viewing time - ie we are paying extra to watch BT Sports channels to watch on TV Anywhere. In my view this issue has gone beyond being acceptable and should be addressed not to occur again.
I wasn't affected on Saturday - I was watching from Fletch & Sav onwards.
It will be easy to predict the next time this issue occurs,again:
choose aTuesday or Wednesday with either FA Cup, Premier League or Champions League football which generates a viewing audience on TV Anywhere that exceeds the designed capacity limit of TV Anywhere