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Carole09
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TV Anywhere

Hi

I am trying to set up TV anywhere for the first time. It seems to have set up correctly but when I try and view a programme it is a blank white screen. There is no error message

 

I am using a MacBook Air and Safai browser

Thanks

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Re: TV Anywhere

Hi Carole09,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with TV Anywhere.

 

First thing to do is make sure both Flash and Siverlight are up to date.

 

Also, make sure Cookies are enabled on your device, otherwise you’ll be unable to register. To check go to Settings > Safari > Block Cookies and make sure it’s not set to Always.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Carole09
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Re: TV Anywhere

Hi 

 

Both my Flash player and silverlight are up to date - When I try and watch something it tells me I need flashplayer but I have checked and I have it and it is the latest version.

 

What can I do to resolve it.

 

Thanks

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Re: TV Anywhere

Hi Carole09,

 

Thanks for checking that.

 

I've located your account and I can see you currently have no registered devices showing.

 

I'd like you to try signing into TV Anywhere and selecting Channel 4 to stream. It should then ask you to register your device.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Carole09
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Re: TV Anywhere

This is what happens when I try and live streamThis is what happens when I try and live stream

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Re: TV Anywhere

Hi Carole09,

 

I've checked the account and it's still showing no devices registered. Do you have Firefox installed on this machine? If so, we can test this further.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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