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Registered: ‎10-01-2017
Message 1 of 21 (996 Views)

TV Anywhere

Anyone offer any suggestions regarding the TV Anywhere App on my Samsung Galaxy S6. It was working fine but now just comes up with an error on signing in that says "The login page could not be reached. check your connection and try reloading the page." then gives two options - Return to Sign in or Exit

I have uninstalled and reinstalled the app and cleared the cache on the phone and still the same.

I have the app on my ipad too and this is working fine and that is the only device registered with the App.

Any suggestions much appreciated


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Superuser
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Registered: ‎11-08-2009
Message 3 of 21 (1,914 Views)
Helpful Answer
confirmed by Paul6250
‎11-01-2017 11:34

Re: TV Anywhere

I'd maybe check that Android System Webview is up to date https://play.google.com/store/apps/details?id=com.google.android.webview&hl=en_GB
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I work for Virgin Media - but all opinions posted here are my own

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kav
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Registered: ‎13-10-2010
Message 2 of 21 (970 Views)

Re: TV Anywhere

Hi, I'm having exactly the same issue on my tablet. It was working fine until I upgraded the App and then it stopped working... Hopefully someone on here can help and fix it as it's completely useless now.

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Superuser
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Message 3 of 21 (1,915 Views)
Helpful Answer
confirmed by Paul6250
‎11-01-2017 11:34

Re: TV Anywhere

I'd maybe check that Android System Webview is up to date https://play.google.com/store/apps/details?id=com.google.android.webview&hl=en_GB
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I work for Virgin Media - but all opinions posted here are my own
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kav
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Message 4 of 21 (965 Views)

Re: TV Anywhere

Thanks Ben - that is already up to date and but still having the same issue... Any other thoughts?
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kav
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Message 5 of 21 (962 Views)

Re: TV Anywhere

OK - fixed it!! Updated the Android System Webview, uinstalled the app and then re-installed. Now logged in and working OK! Smiley Surprised) Thanks Ben for the Webview info.
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kav
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Message 6 of 21 (960 Views)

Re: TV Anywhere

Spoke to soon..... I can now log in but can't select any channels!! *sigh*
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kav
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Message 7 of 21 (958 Views)

Re: TV Anywhere

Hmmm. Now working. Perhaps registrations taked a while. Hopefully the above (uninstall, re-install) will fix your original problem Paul!! Smiley Happy
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Registered: ‎10-01-2017
Message 8 of 21 (947 Views)

Re: TV Anywhere

Now working :-)

Thanks for the response, much appreciated

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Registered: ‎02-01-2017
Message 9 of 21 (851 Views)

Re: TV Anywhere

I've been trying since Christmas week spent 2 hours on the phone to virgin they had no answer
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kav
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Message 10 of 21 (838 Views)

Re: TV Anywhere

Did the above fix it?
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