Thanks for the response Karen. However having looked through the many questions on the forum this looks as though it's been an ongoing issue for sometime.
Why can't Virgin save their customers a lot of angst by getting their act together and sorting out these issues sooner than they do? We are after all paying for the service and at a time when there are often two games of football on at the same time I'm missing out watching one on TV Anywhere and one on my TV.
The broadband speed you deliver needs to be matched by the speed you resolve issues like this.
So I spent 45 mins corresponding with VM support today. Finally, somehow, my 2 devices were re-instated and working. I log in tonight and both machines get the device limit warning again. Back to square one. And I see that I have no device changes left for the month, despite the fact that I haven't changed anything.
This system glitch is now into the third day. Can VM please correspond with it's customers, inform us of what has happened, get it sorted and re-consider the ludicrous 'one change a month' limit.
Thanks so much for your patience whilst we are looking in to this fault.
Just to give you an update, the teams have been working on this and we hope to have a resolution soon.
As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team.
I know this isn't the best solution but it is only a work around until we can get things back to normal for you.