Menu
Reply
  • 6
  • 0
  • 2
Rob2890
Tuning in
175 Views
Message 1 of 6
Flag for a moderator

TV Anywhere

When is this problem going to be sorted, or are VM going to continue to ignore the numerous complaints. We pay good money for a service, we are not receiving...

The silence is deafening from VM

  • 20.93K
  • 769
  • 1.56K
Forum Team
Forum Team
116 Views
Message 2 of 6
Flag for a moderator

Re: TV Anywhere

Hi Rob2890,

 

Thanks for posting and apologies to hear you have a problem with TV Anywhere. 

 

I've been off for the week so unfortunately the posts haven't been answered. Usually we're quicker than this. 

 

What sort of problem are you having? 

 

The more information you can offer the more we can help. 

 

Come back soon, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 6
  • 0
  • 2
Rob2890
Tuning in
90 Views
Message 3 of 6
Flag for a moderator

Re: TV Anywhere

Must be Champions League night...............NO TV ANYWHERE AGAIN!!!!!!!

This is the THIRD time since my first post........... 

TV Anywhere site will not load........."Ooops not available"

This service is advertised duplicitly as it does not work when there is something decent or has a larger demand, it should not be advertised as part of the VM service

  • 20.93K
  • 769
  • 1.56K
Forum Team
Forum Team
52 Views
Message 4 of 6
Flag for a moderator

Re: TV Anywhere

Hi Rob2890,
 
I can only apologise for the continued issues you are having. 
 
We are trying a new approach as everything we are currently doing doesn't seem to be working Smiley Sad
 
We are looking to try and identify any trends with the errors you are getting against the devices or OS you are using. Can you come back to me with the following:
> What is the Full make and Model of your device?
> What is the OS Version?
> What is the EXACT error message you are getting?
 
I know you are frustrated but hopefully this will help us reach a resolve. 
 
Thanks,
 
Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
  • 6
  • 0
  • 2
Rob2890
Tuning in
47 Views
Message 5 of 6
Flag for a moderator

Re: TV Anywhere

My Device is Macbook Air

Operating System is OS X Yosemite 10 10.5

The page does not load either remains blank or I get the "Ooops......" message

Whilst I appreciate your reply, TV Anywhere works tonight, it is when the demand is high the service does not work!! You only have to see the chat on the forum since I made my first comment in February, nothing has changed and we are in April. This is unacceptable and I do not see any reference to compensation or discount, only constant excuses about a consistent fault. If there was fault by which customers were getting services for free it would be rectified immediately.............. your solutions would work then!

Yes, you are correct I am frustrated, because I am away from home a lot I rely upon this service. I was with sky for years with no issues on SkyGo, only changed supplier for BB speed for the family at home. 

Very disgruntled!!!!!!

 

0 Kudos
  • 20.93K
  • 769
  • 1.56K
Forum Team
Forum Team
38 Views
Message 6 of 6
Flag for a moderator

Re: TV Anywhere

Hi Rob2890,
 
Thanks for coming back to me on this. 
 
I have added this information to the spreadsheet we are collating the information on.
 
For now, there isn't much else I can do apart from apologise but rest assured we are doing what we can to get this resolved. 
 
Thanks,
 
Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos