I cannot get the remote icon to work on our ipads, phoned yesterday (21/01/16) everything done correctly but told it won't work because the Tivo box is connected via a powercable and not direct to the hub. Yet the Youtube video set up guide explains how to do it using a powercable!! So which is correct please? I really want to use the remote on the ipad!!
Thank you for the quick reply. It is connected to the powerline direct to the hub, I have switched everything off and rebooted and changed setting on the TV to allow for remote access. Any other ideas?
Kath Thankyou, this worked. However a lesson learnt, if you have a splitter on the end of the powerline the Ethernet has reduced power, once I disconnected one cable and connected direct to the powerline it worked. If the Virgin technical department explained this correctly on my first enquiry job would have been done, perhaps they need a help? Thanks so much.