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GoonerKeith
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TV Anywhere web chat

I spoke to a VM advisor this morning via web chat. This is a transcript:

11:57:55GoonerKeith:I would like to know when my TV Anywhere service to my PC will be restored. It has been unavailable sine last Thursday

[You're chatting with Mushfiq.]

11:58:24Mushfiq:Hi Keith!

11:58:30GoonerKeith:hello

11:59:31Mushfiq:I will quickly check the status of the fault.

12:00:00GoonerKeith:ok, may I point out that I have been redirected to this channel by another advisor

12:00:41Mushfiq:You are connected to the correct team.

12:00:47GoonerKeith:good

12:02:18Mushfiq:As per the new update the ETA is 29th-June by 5PM.

12:02:38GoonerKeith:new update where may I ask?

12:03:56Mushfiq:Right now we are facing issues with TV anywhere and it will be fixed by 29th.

12:07:42GoonerKeith:why is this not shown on the service status page? The way I have been trying to find out what is happening is through the help forums.

12:09:08Mushfiq:I understand Keith , you might not be able to find the fault as this is related to application not the service.

12:10:16GoonerKeith:do you think I am right in thinking that a week without this service is unacceptable?

12:11:19Mushfiq:I fully agree with you Keith and do apologized for the same.

So they seem to be aware of the problem and they hope for a fix by Wednesday.

Wow! That's wonderful service Virgin. Hope someone in your customer relations department is reading this...

 

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Re: TV Anywhere web chat

Hi GoonerKeith, 

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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GoonerKeith
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Re: TV Anywhere web chat

Thanks for the reply Kath.

Let me get this straight: I call you, you add an extra device slot, but that disappears as soon as I log out. So what happens then? Do I call again?

And I have been following that link you showed - it hasn't been updated since last Friday...

 

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