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breadgirl90
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TV Anywhere- video disappears and won't play

Hi,

I'm having some problems with accessing TV Anywhere on my Lenovo Z50-70 laptop. My device appears to be registered when I go on 'My Profile', plus I've had no problems logging in. However, when I go to play any videos and press 'Watch Now' the video will momentarily go black and then completely disappear leaving the purple background. I am browsing using Firefox, which is up to date, and have also tried uninstalling and reinstalling Flash, but to no avail. I've tried several different shows, including live streams, and it is the same issue.

Any help with this issue would be much appreciated as it is driving me crazy!

Thanks Smiley Happy

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Forum Team
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Re: TV Anywhere- video disappears and won't play

HI breadgirl90,

Thanks for your post on the Community Forum. I'm sorry that you're having a problem with viewing TV Anywhere via Firefox. Is this working for you now?

If you are still having a problem with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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