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Craig82
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TV Anywhere stream exits on Windows 7 Laptop

Hi, When I try to watch a stream through TV Anywhere it will exit after about 10 minutes. The video disapears and the background website remains. I have to refresh the page and start again. However, the same thing happens again and I just give up in the end. I'm trying to watch National Geographic Channel. How can I get VM to fix this? I'm running Windows 7 with latest updates, latest Firefox and latest Flash version. Thanks.
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Re: TV Anywhere stream exits on Windows 7 Laptop

Hi Craig82,

 

Thanks for your post and welcome to the fourms. 

 

I'm sorry to hear that you are having an issue with streaming on TV Anywhere. This is not what we like to hear and we can certainly take a look to see what's happening. 

 

Just a few questions for us to gather as much information as possible:

 

Have you tried on another browser, such as Internet Explorer? Does the same thing happen?

Have you noticed this happening on any other channel?

Are you always watching the same show? 

 

I would try deleting the cache, cookies and history from your browser. Un install and re install Adobe Flash and make sure your Java is up to date too. Double check to ensure there are no Windows updates you need to run too. 

 

Let me know and keep us posted. 

 

Thanks, 

Kath_F
Forum Team

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