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Keredr
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Message 1 of 5
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TV Anywhere stops

When watching 5USA  on my compuer the channel keeps freezing and i have to refresh the page to get the program to restart it is bocoming very irritating as it always seems to happens at an important point in the program and by the time it comes back you dont know what has occured.

The computer uses an ethernet cable and i have the 200Mb connecton

Windows 7. 64 bit and firefox browser

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Message 2 of 5
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Re: TV Anywhere stops

Hi Keredr, 

 

Thanks for your post and apologies to hear you are not having much luck viewing 5USA via TV Anywhere.

 

Do you get this same issue on other channels or is it only 5USA? 

 

You can report issues such as this on our Buffering issues thread

 

Thanks, 

Kath_F
Forum Team

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Crockret
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Re: TV Anywhere stops

I did that, over 150 times.  Nothing changed.  Well it did, it got worse.

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Keredr
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Message 4 of 5
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Re: TV Anywhere stops

I tend to watch 5USA more often than other channels I have reported it twice in 7 minutes and its just happened again at 19 28  so will report than and try a different channel 

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Message 5 of 5
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Re: TV Anywhere stops

Hi Keredr, 

 

Thanks for reporting the issues to us Smiley Happy

 

We use the reports to try and pinpoint where the issues are occurring. 

 

With buffering it's a little harder than you would expect as once the issue stops, the fault isn't there to catch. We've had times where the team has watched a full show etc to try and locate buffering but we've not seen anything. 

 

All reports are looked at though, including yours crockret. 

 

Thanks again. 

Kath_F
Forum Team

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