Menu
Reply
  • 8
  • 0
  • 0
StevieB69
Joining in
614 Views
Message 1 of 11
Flag for a moderator

TV Anywhere only works in home mode!

Right this has been going on for a while now, my tv anywhere app on my iPad works fine when I'm at home, I can watch all the channels, use the remote, record shows from it etc etc.......but, when I'm away from home an exclamation mark appears on the "info" tab (bottom left) and on the remote and pause tabs. The app is unable to connect to my TiVo box to watch any of the available channels (strangely it will allow me to still record my shows!). I have tried resetting everything, re-installing the app, resetting my TiVo box but no success. If anybody has any ideas please let me know.

Steve

 

0 Kudos
  • 887
  • 69
  • 274
Crockret
Well-informed
606 Views
Message 2 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

Yeah. It only works on Wi-Fi.  Not anywhere.

0 Kudos
  • 8
  • 0
  • 0
StevieB69
Joining in
596 Views
Message 3 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

Yes I know it does! When I'm away from home on any wifi it doesn't work. It use to 6 months ago! Now it only works on my home wifi, it's not really tv anywhere if I can only watch channels on the app in my room next to the TiVo box!!
Do you work for Virgin as your response is typical of their "helplines"!
0 Kudos
  • 995
  • 86
  • 231
Tavis75
Well-informed
570 Views
Message 4 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

The remote and pause icon being greyed out is the correct behaviour in Away mode and it should still let you set recordings, so that all sounds like it's working correctly.

The only issue is not being able to watch channels, can you confirm that you're definitely trying to stream live TV channels that are on the list of available streaming channels, rather than channels that aren't on the list and not trying to watch programs from My Shows? As these will both display the error message you're seeing when in Away mode, as will being connected via a mobile network rather than Wi-Fi but it sounds like you've already confirmed that's not the case.

 

  • 887
  • 69
  • 274
Crockret
Well-informed
558 Views
Message 5 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

Do you work for Virgin as your response is typical of their "helplines"!

No I don't. Nothing in your original post told me that TV Anywhere was displaying any unusual behaviour whatsoever & I'm not a mind-reader.

0 Kudos
  • 8
  • 0
  • 0
StevieB69
Joining in
550 Views
Message 6 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

I apologise, I didn't mean that to come across as it read. I am trying to stream my available channels but it comes up with TiVo box or found on my network, as I previously said it use to work fine up to about 6 months ago! 

0 Kudos
  • 8
  • 0
  • 0
StevieB69
Joining in
549 Views
Message 7 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

Sorry meant TiVo box NOT found on my network.
0 Kudos
  • 7.2K
  • 233
  • 525
Forum Team
Forum Team
514 Views
Message 8 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

Hi StevieB69,

 

Thank you for your post on the Community Forum. I'm sorry that you are having problems viewing your TV Anywhere app via your iPad when you on a WiFi connection away from home.

 

Thanks to Crockret and Tavis75 for providing you with further information on this.

 

I have been able to access your account via your Forum details and I have synchronised your TV Anywhere details on your account. Please retry this using your login details for My Virgin Media and let me know how you get on with this.

 

Regards,

 

Terri


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
  • 7.2K
  • 233
  • 525
Forum Team
Forum Team
487 Views
Message 9 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

Hi StevieB69,

 

Just checking back with you to see if you are still having problems with TV Anywhere, or if it's working for you now.

 

Please let me know.

 

Thanks,

 

Terri


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
  • 8
  • 0
  • 0
StevieB69
Joining in
474 Views
Message 10 of 11
Flag for a moderator

Re: TV Anywhere only works in home mode!

I'm afraid there's no difference, works fine in my front room, but when I'm away from home there are exclamation marks on the remote tab/the pause tab and the info tab. If I select an available channel to watch the I get streaming error (A3328), if I press any of the tabs that have the exclamation mark I get the message "not connected to TiVo box on home network". When I select connect I get the message "TiVo box not found on this network". 

Its all very strange but approximately 8 months ago everything was fine, I could watch the tv anywhere app at friends houses, father in laws, and most fast wifi's I had access to!

Any further help/suggestions would be appreciated.

Steve B

 

 

0 Kudos