Thanks for your post and apologies to hear that your device is no longer being detected.
Since the last time this was working for you, have you updated anything such as the OS or the browsers?
When going to anywhere.virginmedia.com > My Profile > Device Settings, is your Device still showing as being registered there? If so, delete it so the slot is freed up for you.
I would start by using either Firefox or Internet Explorer. Make sure you're running the latest version and there are no updates to be run. Delete Flash and re-download to ensure you are running the latest version. Clear the cache, cookies and browsing history.
Go back to anywhere.virginmedia.com and sign in as normal. Go to the On Now section and select Channel 4 to attempt streaming. Follow the prompts on the screen and this will register the device for you and streaming will then commence
Let me know how it all goes.
Kath_F Forum Team
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I can confirm I have not updated the browser or OS, I don't have these set to automatically update and have not performed any updates.
I've tried another browser, I don't have IE or Firefox, but have opened in Chrome and this simply states no devices detected.
I've tried clearing down the browser history, cookies, cache on Safari to see if that works, tried that a few days ago, but it didn't do anything.
So I've installed Firefox and it shows the device there, so I'm guessing that I can delete the device and hopefully re-add the device. But the issue here is that I don't want to use Firefox. I want to use Safari as my browser and therefore want to use it for TV Anywhere, how can I fix the problem with Safari - and why has the service failed on Safari in the first place - especially seeing as this isn't the first time - I had a similar issue but a month ago.