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chaz6
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TV Anywhere for Android - stuck in login loop

Since the most recent TV Anywhere for Android update (4.0-961463), I am no longer able to log in and watch TV on my Android tablet. If you look at the app reviews in the Play store, an awful lot of people have given 1 star reviews and complained about being stuck at the login in screen, with the message "For security reasons, please confirm you're not a robot below". I gave up after doing this 10 times with no success..

I have tried:-

Clearing app cache
Clearing app data
Reinstalling app
Rebooting

But nothing works. All the other software is up to date.

Can someone from Virgin Media please explain what is being done to resolve this as I and many others are frustrated with this!

Thanks,

Chris

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Re: TV Anywhere for Android - stuck in login loop

Hi Chris, 

 

Thanks for your post and apologies to hear about the issues you are having trying to stream from TV Anywhere. 

 

In order to help, I will need to know the following:

What is the Make and Model of your device?

What OS are you running on the tablet?

 

Do you get any error message at all? 

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

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trevbrp
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Re: TV Anywhere for Android - stuck in login loop

I am having  the exact same issue.

I have used the Anywhere app on my tablet with no issues for donkeys.  However, I had a V6 /Superhub3 installed earlier this week....and i can no longer use the app as cannot get past the 'prove not a robot' screen...just keeps in that loop.

I have no such problem on my phone with app.

I have a Lenovo Tab 2 A10- 70F tablet running Android version 5.0.1.  As said, there was no problem with the app on the tablet until the after the V6/Superhub3 install

Trevp

 

 

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Re: TV Anywhere for Android - stuck in login loop

Hi Trevp, 

 

Thanks for your post and apologies to hear you are also having an issue with this. 

 

Once new equipment has been installed, it takes TV Anywhere around 48 hours to catch up. 


Since posting have you been able to log in yet or are you still getting the 'I am not a robot' message?

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

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pcelino
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Message 5 of 8
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Re: TV Anywhere for Android - stuck in login loop

Hi, I'm having the same problem logging in since the latest update.

I have the Anywhere App version 4.0-961463
Running it on a Samsung A5 2016 Android version 6.0.1

Any help will be appreciated
Pete
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Iain_mack
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Re: TV Anywhere for Android - stuck in login loop

I have got the same problem on my samsung tab its got android 4.2.2

Thanks Iain

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Iain_mack
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Re: TV Anywhere for Android - stuck in login loop

I've managed to get it going now
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Williewoose
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Re: TV Anywhere for Android - stuck in login loop

and did you do anything to achieve this success?

Those of us that are still "hanging" would like to know,

 

Thanks

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