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Kapow
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TV Anywhere fails to login after replacement TIVO box installed

Hi, I had a faulty TIVO box replaced yesterday and now I cannot login to TV Anywhere. Whenever I enter my email/password, it responds "invalid username or password. Make sure you user your full My Virgin Media username..."
I've entered the same details that I have always used and that worked previously.

I have checked and confirmed that the replacement Tivo is available on my network .

I use the app a lot and it's really frustrating that a fix to the Tivo failure has now created another issue.

Can someone please advise ASAP.

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Superuser
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Re: TV Anywhere fails to login after replacement TIVO box installed

It can take a day or two for a new TiVo to be available to TV Anywhere.

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Forum Team
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Re: TV Anywhere fails to login after replacement TIVO box installed

Hi Kapow, 

 

Thanks for your post and apologies to hear about the issues you have been having since getting a replacement TiVo® box. 

 

As mentioned by Ernie_C, once any changes are made to your TiVo® account, TV Anywhere won't work for 24 hours. This is to enable to system to update with the new changes. 

 

In your case the replacement TiVo® will need to be added to the network etc. 

 

Since posting, have things started working or are you still having an issue? 

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Kapow
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Re: TV Anywhere fails to login after replacement TIVO box installed

Hi Kath_F

Yes, everything is working correctly now.

Thanks for checking.
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Forum Team
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Re: TV Anywhere fails to login after replacement TIVO box installed

Hi Kapow, 

 

Thanks for coming back to me so quickly Smiley Happy

 

It's great to hear things are all resolved. If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

 

 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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