For the last two days I have had to reregister my laptop as a device as,for some reason, your software has not recognised it. This has meant that today when I tried to view TV anywhere it told me I had no changes left until the 1st September.
I, like a lot of other users, pay a lot of money for my Virgin media package each month and with that comes the expectation that it should work.
I am just trying to view a service which I have paid for on a device that I have used for the last year.
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
If you updated the app or the OS then you would need to re-register your device. It's easy to do though so don't worry.
Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.
Follow the prompts on the screen and this will register the device for you and streaming will then commence I have added a device change for you to be able to do this.
Let me know how things go.
Kath_F Forum Team
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