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shoesonblues
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Message 1 of 10
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TV Anywhere device registration not working

I'm trying to register my iPad to watch live tv but every time I click on the register button in the app it goes to a page that just shows a message saying "oops - something went wrong" with a link to return to the app.

I'm running iOS 10 and version 3.1.4 of the app. 

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Tiger365
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Message 2 of 10
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Re: TV Anywhere device registration not working

Hi. Just got a TiVo box after years with a V+.
Got it all set up and thought I'd try the TV anywhere app.
Connected to two devices fine and can control the TiVo box etc.
When I try to register to watch on my devices though it just comes up with ' sorry something went wrong '
Devices I'm using are. Htc one m8 and Lenovo yoga 10 tablet.
Any chance of a fix or suggestion on what to try?
Thanks.
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HC13
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Message 3 of 10
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Re: TV Anywhere device registration not working

Same here. When you click to register, it opens a new page that says there's a problem but doesn't tell you what then you need to do. Going round in circles! 

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cybmole
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Re: TV Anywhere device registration not working

i explained this in some other thread - it means the licence/ registration server is down or overloaded.

 the app is a suspicious so & so and if it cannot get real time confirmation of your registration statue it will not let you stream anything

but rather than explain that to you it says oops

- lazy programming.

it will all be fine again by 5am Smiley Happy, and broke again the next time there's anything worth streaming.

 

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HC13
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Message 5 of 10
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Re: TV Anywhere device registration not working

Thanks. I have now been able to register. Until the next time.........................

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Tiger365
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Message 6 of 10
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Re: TV Anywhere device registration not working

I must have missed my window of opportunity! I'll try again later...
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shoesonblues
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Message 7 of 10
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Re: TV Anywhere device registration not working

Thanks! It's now registered and working! Smiley Very Happy

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Tiger365
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Message 8 of 10
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Re: TV Anywhere device registration not working

Ta-da, it's working,for now...
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Tiger365
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Message 9 of 10
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Re: TV Anywhere device registration not working

And it has stopped again....
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cybmole
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Message 10 of 10
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Re: TV Anywhere device registration not working

it is SO obvious that this a server side issue - it comes and goes, all platforms, works at 5am, gets worse or fails completely when popular stuff streams.

 Then it works again with zero changes at client end - then stops again...

 yet VM persist with implying it's the customers fault and that they can't diagnose it.

the concept of embedding useful diagnostic messages within the app itself  seems completely beyond them 

 PC service is not a lot better - chrome has been unsupported for what - a year now ? every significant windows upgrade deletes device registration - a different browser is seen as a different device ???

 i reckon I've been complaining on & off for well over a year, so have many ,many others - 

the google play 1 star app reviews show how many upset customers are out there ...

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