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ian8
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TV Anywhere device registration fail

"TV Anywhere Device Registration
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Thursday

When logging into TV Anywhere, some customers are being asked to register their devices again."

My iMac suffers from this problem too. When can I expect a resolution, please?

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Monty5
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Re: TV Anywhere device registration fail

I was told by the online help desk it would be next Wednesday evening. 

 

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ian8
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Re: TV Anywhere device registration fail

Thank you, but Wednesday 29th June 2016 seems like an awfully long time to wait. Heigh ho. Smiley Sad

 

 

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Monty5
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Re: TV Anywhere device registration fail

I didn't say 2016........Smiley Wink

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ian8
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Re: TV Anywhere device registration fail

You think "next Wednesday" is in any other year? Oh dear. 

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Re: TV Anywhere device registration fail

Hi Guys,  

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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ian8
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Re: TV Anywhere device registration fail

Thanks, but why would I want or need to log out?

Ian8

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