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drmarkf
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TV Anywhere crashing on iOS devices

TV Anywhere on both my iPad and iPhone dumps me out immediately after the splash screen as of this morning: is this a problem others have been facing, or do I need to investigate an issue with (say) our network or connection?

I have removed and then re-installed the latest app, and both devices are running iOS8.

Thanks.

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Superuser
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Re: TV Anywhere crashing on iOS devices

No such problem for me on my iPad Mini. I even logged off and back on again with no problem.

 

If you haven't done so already, I'd try a restart of your TiVo. That sometimes tidies things up and corrects such issues.

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drmarkf
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Re: TV Anywhere crashing on iOS devices

Good idea, but unfortunately it hasn't helped.

Anyone got any other ideas, or shall I register an issue formally with Virgin?

Thanks.

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Forum Team
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Re: TV Anywhere crashing on iOS devices

Hi drmarkf,

 

Thanks for your post. 

 

I'm sorry to ehar that you are having an issue with the app crashing. 

 

Can you please let me know which model iPad and iPhone you are currently using?

 

Can you confirm the app is upto date and there is no further updates within the App Store?

 

How far is the app allowing you to go before it crashes? 

 

Come back to me soon,

 

Thanks, 

Kath_F
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drmarkf
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Re: TV Anywhere crashing on iOS devices

Many thanks.

It just goes as far as the splash screen with the red Virgin 'infinity' symbol and the 'Connecting' message circling at the top of the page. After a second or two it dumps back to the desktop screen of apps.

 

The same is happening on my iPad (32Gb wifi only - I think this was the so-called 'new' iPad, just before the Air) and my 16Gb iPhone 5S.

 

Both devices are running the latest version of iOS 8 (8.0 2 or whatever) and I have re-installed the Virgin app - after doing this it prompted me to put in my email address and pw but then dumped me out again and we are back as above.

 

I should say that I can get full access to My Virgin Media via my PC desktop which is on the same wired network as my Virgin router, which all seems fine, and the TV, wifi and broadband seem to be functioning unchanged.

 

Regards,

Mark

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Re: TV Anywhere crashing on iOS devices

Hi Mark, 

 

Thanks for confirming this for me and for coming back to me so quickly. 

 

I've been unable to figure out what could be the cause here so I have gotten this raised up with the IT team under reference:  P006215462

 
Hopefully they will be able to resolve this for you. Once I receive any updates, I shall let you know. 
 
Thanks, 

 

Kath_F
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drmarkf
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Re: TV Anywhere crashing on iOS devices

OK, thanks for that.

Mark

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Re: TV Anywhere crashing on iOS devices

No problems Mark. 

 

I'll post back here in a few days when I receive any update Smiley Happy 

 

Hopefully we'll be able to get things sorted as soon as we can.

 

Thanks, 

Kath_F
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drmarkf
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Re: TV Anywhere crashing on iOS devices

Still no change (and no Virgin response, I note) despite an upgrade to the latest version of iOS on both devices...

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rnewman66
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Re: TV Anywhere crashing on iOS devices

For what it's worth, I've now got exactly the same problem on iPad running IOS 8.1. It was fine yesterday, but nor crashes straight after the splash screen appears. Tried deleting the app and reinstalling but it makes no difference. 

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